Privacy Policy
Last Updated: June 24, 2026
1. Introduction
Fernwood Records ("we", "us", "our") is committed to handling personal information with care. This policy explains what information we collect when you use our website or engage our organizing services, how we use it, and the choices available to you. If you have questions about this policy, contact us at [email protected].
2. Data We Collect
When you contact us or book a service, we may collect your name, email address, phone number, and any message details you choose to share. We also use basic website cookies to support core functionality and, where consented to, general usage analytics.
Data is collected when you submit our contact form, book a session, or interact with cookie preferences on our site. Our legal basis for processing is your consent when submitting a form, or our legitimate interest in responding to enquiries.
Contact information is retained for up to 24 months following your last interaction with us, unless a longer period is required to fulfil an ongoing service. We may use limited third-party tools, such as analytics or hosting providers, solely to operate this website.
3. How We Use Your Information
- To respond to enquiries and schedule sessions or workshops
- To communicate updates related to a booked service
- To improve our website based on general, non-identifying usage patterns
- To meet legal or regulatory obligations where applicable
We do not sell personal information. We do not share your data with third parties for their own marketing purposes. Marketing communications, where sent, always include a straightforward way to opt out.
4. Data Protection Measures
We apply reasonable technical and organizational safeguards to protect the information we hold, including secure storage, restricted access, and periodic review of our practices. In the unlikely event of a data breach affecting your information, we will notify affected individuals in line with applicable Thai data protection requirements.
5. Cookies
Our website uses essential cookies to operate correctly, along with optional analytics, marketing, and preference cookies that require your consent. Full details, including how to manage your preferences, are available on our Cookie Policy page.
6. Your Rights
Depending on applicable law, you may have the right to access the personal data we hold about you, request correction or deletion, ask for a copy in a portable format, object to certain processing, and withdraw consent at any time. You may also lodge a complaint with the Personal Data Protection Committee of Thailand if you believe your data has been mishandled.
To exercise any of these rights, email us at [email protected] and we will respond within a reasonable timeframe.
7. Third-Party Links
Our website may occasionally link to external resources. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies separately.
8. Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us so we can remove it.
9. Policy Updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page reflects the most recent revision.